Terms of Service

“Subscriber” means the business or other legal entity that registers for and maintains an account with Zorex.

“Authorized User” means any individual authorized by a Subscriber to access or use the Services, including owners, administrators, employees, contractors, or agents.

“User Data” means all information, documents, and content submitted, uploaded, transmitted, or stored through the Services, including uploaded contracts, certificates, order forms, and other business documents (“Source Documents”) and any commitment, counterparty, or organizational records entered directly.

“Extracted Data” means the structured terms (dates, amounts, parties, renewal and notice terms, and similar fields) that the Services generate from a Source Document using an automated, AI-assisted extraction process.

“Third-Party Services” means any external products, applications, cloud providers, AI providers, or services made available through or integrated with the Services.

You represent and warrant that you are at least eighteen (18) years of age, possess the legal capacity to enter into these Terms, and that all information you provide is accurate and complete.

If you access or use the Services on behalf of a Subscriber or other legal entity, you further represent and warrant that you possess authority to bind that entity to these Terms. The Subscriber is responsible for ensuring that all Authorized Users comply with these Terms and remains liable for all actions performed through its account.

Subject to compliance with these Terms, Zorex grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for lawful internal business purposes.

You shall not:

• Reverse engineer, decompile, disassemble, or attempt to derive source code;
• Copy, reproduce, modify, distribute, or create derivative works of the Services;
• Circumvent security measures or access restrictions;
• Use bots, scrapers, crawlers, or automated tools without written authorization;
• Interfere with system integrity, performance, or security;
• Upload malicious code, malware, or harmful content;
• Upload a document you do not have the right to upload or process, or that infringes a third party's rights;
• Use the Services in violation of applicable laws or regulations.

Zorex reserves the right to suspend or terminate access for violations of these Terms.

You agree to maintain accurate account information, keep credentials confidential, use unique credentials for each Authorized User, and promptly notify Zorex of any unauthorized access or security breach.

You are responsible for all activity occurring under your account, whether authorized or unauthorized. Zorex may suspend, restrict, or terminate accounts reasonably believed to be compromised or misused.

Zorex provides software designed to help businesses track contractual and financial commitments — vendor contracts, insurance policies, leases, SaaS subscriptions, and financing covenants — and surface upcoming decisions. Zorex is solely a software provider and is not a law firm, accounting firm, financial advisor, insurance broker, or fiduciary.

Subscriber remains solely responsible for reviewing its own contracts and obligations, for all business, financial, and legal decisions made using the Services, and for compliance with applicable laws and the terms of its own agreements with third parties. Zorex does not guarantee the accuracy, completeness, or legal effect of any information tracked, extracted, or surfaced through the Services.

The Services can extract Extracted Data from a Source Document you upload using a third-party AI provider. Extracted Data is generated automatically and may be incomplete, inaccurate, or based on a misreading of the Source Document.

For this reason, the Services mark every extraction as Unverified until an Authorized User reviews it against the original Source Document and confirms it, at which point it is marked Reviewed. You acknowledge that Unverified data has not been confirmed and should not be relied upon for business, financial, or legal decisions. Subscriber is solely responsible for reviewing and confirming Extracted Data before relying on it, and for the accuracy of any data it confirms as Reviewed.

Source Documents you upload are sent to the third-party AI provider identified in our Privacy Policy solely to generate Extracted Data. Do not upload a document unless you have the right to share its contents for this purpose.

The Services may send automated email reminders when a commitment approaches a decision date you or another Authorized User entered or confirmed (the “Decision Engine”). These reminders are provided for informational and operational convenience only and are not legal, financial, or compliance advice.

Zorex does not guarantee that a reminder will be sent, delivered, or received for every commitment or every threshold, including due to email delivery failures, incorrect or outdated commitment data, or service interruptions. Subscriber remains solely responsible for independently tracking its obligations and deadlines.

The Services are currently made available free of charge, at Zorex's sole discretion, during a beta period. Zorex may introduce fees for the Services or particular features in the future; if it does, Zorex will provide advance notice before any fees apply to your account, and continued use of a paid feature after that notice constitutes acceptance of the applicable fees.

As between the parties, Subscriber retains ownership of User Data, including Source Documents and Extracted Data derived from them. Subscriber represents and warrants that it possesses all necessary rights, permissions, and legal bases to upload, process, and store its User Data using the Services.

Subscriber grants Zorex a worldwide, non-exclusive, royalty-free license to store, process, reproduce, transmit, and use User Data solely as necessary to provide, maintain, secure, and support the Services. Zorex may use aggregated, anonymized, and de-identified data for analytics, product development, and other lawful business purposes.

Subscriber may request export or deletion of its User Data at any time by contacting Zorex, and may request export of available User Data for up to ninety (90) days after account closure. After that period, Zorex may permanently delete the associated User Data.

Zorex is not a records custodian or archival service. Subscriber is responsible for maintaining its own copies of Source Documents and any records it is required to retain under applicable law.

Zorex processes personal information in accordance with its Privacy Policy. Zorex maintains commercially reasonable administrative, technical, and physical safeguards designed to protect User Data. No system is completely secure, and Zorex does not guarantee absolute security.

If Zorex becomes aware of unauthorized access to Subscriber Data resulting from a security incident affecting the Services, Zorex will notify Subscriber without unreasonable delay and in accordance with applicable law, via email to the Subscriber's registered account address.

Users shall not violate laws or regulations; harass, threaten, or impersonate others; upload unlawful, fraudulent, or infringing content; interfere with the Services; circumvent access restrictions; or engage in unauthorized commercial exploitation of the Services. Zorex may remove content and suspend accounts violating this section.

The Services integrate with Third-Party Services, including cloud infrastructure, database, and AI providers described in our Privacy Policy. Zorex neither controls nor assumes responsibility for the availability, functionality, or performance of Third-Party Services. Your use of Third-Party Services made available through the Services is also governed by their own terms and policies.

All rights, title, and interest in the Services, including software, trademarks, branding, interfaces, and proprietary technology, remain the exclusive property of Zorex and its licensors. No rights are granted except those expressly provided in these Terms.

Zorex reserves the right to modify, suspend, discontinue, or remove Services or features at any time. Certain features may be designated as beta, pilot, or experimental and are provided “AS IS” without warranties. Beta features may be modified, suspended, or discontinued at any time without liability to Subscriber, and should not be relied upon for business-critical operations.

Zorex does not guarantee uninterrupted or error-free operation. Interruptions may result from maintenance, infrastructure failures, third-party provider outages, security incidents, or events beyond Zorex's reasonable control.

These Terms remain effective while you use the Services. Zorex may suspend or terminate access immediately if reasonably necessary to protect security, prevent abuse, investigate fraud, enforce these Terms, or comply with law.

The following sections survive termination: Sections 9, 10, 14, 17, 18, 19, 21, and 23.

Notwithstanding the foregoing, these limitations shall not apply to: (a) liability arising from a party's gross negligence or willful misconduct; (b) liability arising from fraud; or (c) any liability that cannot be limited or excluded under applicable law.

Subscriber agrees to defend, indemnify, and hold harmless Zorex and its officers, directors, employees, contractors, and affiliates from any claims, liabilities, damages, losses, costs, and expenses arising from: use of the Services; violation of these Terms; violation of law; User Data; or infringement of third-party rights.

Notwithstanding the foregoing, Subscriber's indemnification obligations shall not apply to the extent a claim arises directly from Zorex's gross negligence or willful misconduct.

Any suggestions, ideas, or feedback you provide to Zorex may be used without restriction or compensation. You grant Zorex a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate feedback into the Services.

These Terms are governed by the laws of the State of Delaware without regard to conflict-of-law principles. Any dispute shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, on an individual basis only, in Wilmington, Delaware — unless the parties mutually agree to an alternative location or remote proceedings.

Notwithstanding the foregoing, either party may bring an individual claim in small claims court for disputes within that court's applicable jurisdictional threshold.

YOU WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION.

Neither party shall be liable for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, internet or telecommunications failures, cloud infrastructure outages, third-party service failures, or cybersecurity incidents not caused by gross negligence.

You consent to receive communications electronically, including through email and in-product notifications. Electronic communications satisfy any legal requirement that communications be provided in writing.

These Terms constitute the entire agreement between the parties regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect. Neither party may assign these Terms without the other party's prior written consent, except that Zorex may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets, with at least thirty (30) days' prior notice to Subscriber.